Time limit fixed for providing power connections, says Haryana chief secretary

The Haryana government has now set a fixed time limit for getting electricity connections in the state. This step is taken under the Right to Service Act, 2014, to ensure faster and more efficient delivery of public services. The official order was issued by the state’s Chief Secretary, Anurag Rastogi.

According to the new notification, people in Haryana will now be able to get temporary, new electricity connections, or even load extensions within a set number of days. The time given depends on the type of area — whether it is a metropolitan city, a municipal area, or a rural region.

For low tension supply in metropolitan areas, the electricity connection must be provided within three days after the applicant submits the application and fee. This applies to both new and temporary connections, as well as any request to increase the electricity load.

In municipal areas, the time limit is seven days for the same services, and in rural areas, people will get electricity connections or load extensions within 15 days.

If the area where the connection is requested needs a system expansion or enhancement, then a longer time limit of 34 days has been set to complete the work.

These changes are part of a bigger plan by the government to make public services more transparent, accountable, and quicker. People will no longer have to wait for weeks or months to get a new electricity connection.

Who to contact for complaints

To make the process more responsive and citizen-friendly, the government has also assigned officers to handle the work and address complaints.

• The Sub-Divisional Officer (Operations) in each area will be the Designated Officer. This person will be responsible for completing the electricity connection work within the set time limit.

• If an applicant is not satisfied or faces delays, they can contact the Executive Engineer (Operations), who will act as the First Grievance Redressal Authority.

• If the issue is still not resolved, the person can then approach the Superintending Engineer (Operations), who will be the Second Grievance Redressal Authority.

This clear structure is aimed at ensuring that every complaint is looked into quickly and properly, so that people do not face unnecessary problems.

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The move is expected to benefit residents, especially in rural and semi-urban areas, where delays in getting electricity connections are a common complaint. The Right to Service Act ensures that the officials are bound by law to provide services within the specified time, failing which penalties can be imposed on them.

With this notification, the Haryana government is taking a big step in improving public service delivery and reducing the burden on common people who apply for basic services like electricity.

This also shows how digital monitoring and rule-based systems can improve the relationship between citizens and government offices, making processes simpler and faster.