A cyberattack targeting a key service provider for airport check-in and boarding systems has caused serious disruptions at several major European airports, including Brussels Airport, London Heathrow, and Berlin Brandenburg Airport. The attack happened late on Friday night and forced the affected airports to switch to manual check-in and boarding processes, which led to significant delays and, in some cases, flight cancellations.
Airports rely heavily on computerized systems for smooth operations. When these systems fail due to a cyberattack, staff must manually check in passengers, verify tickets, and manage boarding. This slower process created long queues at airports, leaving many travelers frustrated and worried about missing their flights.
Brussels Airport reported cancellations for multiple flights and advised passengers to travel only if their flights were confirmed. The airport asked travelers to arrive early – two hours before Schengen flights and three hours before non-Schengen flights – to allow extra time for the manual procedures. Similarly, London Heathrow Airport confirmed delays due to a technical problem caused by the third-party service provider. Though the full extent of the disruption across Europe is not yet known, it affected a significant number of airports and passengers.
Airlines were also impacted because they depend on these service providers for issuing boarding passes, baggage handling, and gate management. Without functional systems, airlines faced difficulties in managing passengers efficiently, resulting in delayed departures and rearranged schedules. Many travelers reported confusion and long waiting times at check-in counters.
Although not officially confirmed, reports indicate that the service provider affected by the cyberattack is Collins Aerospace, a major global supplier of airport check-in and boarding systems. Collins Aerospace has acknowledged the technical issue and is actively working to restore normal operations as quickly as possible. Brussels Airport and London Heathrow expressed regret over the inconvenience caused to travelers and reassured passengers that efforts to fix the problem were ongoing.
Some airports were unaffected by the attack. Zurich Airport and Frankfurt Airport reported that their systems continued to operate normally, allowing passengers to check in and board without delays. This shows that while the attack had a broad impact, some parts of the European aviation network remained secure.
Authorities have advised all travelers to check their flight status with airlines before going to the airport. Passengers are also warned to expect longer wait times because of manual check-in and boarding. Airlines encouraged travelers to remain patient and cooperate with staff, as operations in affected airports could take several hours to return to normal.
This incident highlights the growing vulnerability of airport IT systems to cyberattacks. Modern airports depend heavily on digital infrastructure, and any disruption can affect thousands of passengers daily. Cybersecurity experts emphasize the need for robust security measures, including backup systems and emergency protocols, to prevent similar disruptions in the future.
The attack also raises awareness about how critical it is for airports to coordinate closely with service providers and government authorities to respond swiftly during cyber incidents. Quick action can minimize delays, prevent flight cancellations, and ensure passenger safety. Airports are increasingly investing in cybersecurity training for staff and upgrading their IT networks to reduce the risk of such attacks.
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In addition to the operational impact, cyberattacks also create financial and reputational challenges for both airports and airlines. Delayed flights and cancellations can lead to compensation claims, additional staffing costs, and lost revenue. Travelers may also lose confidence in the reliability of airport services if such incidents occur frequently.
Authorities across Europe are investigating the origin of the cyberattack and whether it was part of a coordinated effort targeting airport systems globally. Meanwhile, Collins Aerospace continues to work on resolving the issue, aiming to restore full system functionality as soon as possible. Airport officials remain vigilant and are monitoring operations closely to prevent further disruption.
Passengers traveling in the coming days are advised to plan ahead, stay updated with airline notifications, and allow extra time for check-in and boarding at airports that may have been affected. This cyberattack serves as a reminder that airport cybersecurity is essential, not only for smooth operations but also for the safety and convenience of millions of travelers worldwide.
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