The Punjab State Power Corporation Limited (PSPCL) has decided to accept both online and offline applications for new electricity connections in its Mohali circle. This decision comes after complaints that PSPCL was not following rules set by the Punjab State Electricity Regulatory Commission (PSERC).
According to the PSERC supply code of 2024, consumers should have the choice to apply either online or offline for new power connections. However, several PSPCL offices in Mohali, Zirakpur, Mullanpur, Banur, Dera Bassi, and Lalru were only taking online applications. As a result, many people—especially those not familiar with online systems—were left waiting in long queues, only to be turned away without help.
The issue was reported by Hindustan Times, which prompted action. On Friday, the PSPCL Chief Engineer (South), based in Patiala, sent out a circular making it clear that no consumer should be denied a power connection because they can't apply online. The letter asked all deputy chief engineers to strictly follow the PSERC rules in every office under their control.
To make the application process easier, help desks have been set up in PSPCL offices, including those in Mohali and Zirakpur. These desks are operated by trained employees who will help people fill out online applications, either by guiding them or by submitting the application on their behalf. Importantly, this service is completely free.
These desks aim to help people who struggle with using computers, don’t have internet access, or are unsure of how to submit the required documents online. This step is meant to reduce confusion and ensure that everyone, regardless of their digital skills, can apply for a new power connection.
The move also helps reduce the role of middlemen, who often charge people money to get their forms submitted. With PSPCL staff directly helping applicants, there is more transparency, and consumers are protected from being cheated or forced to pay bribes.
Before this new system, many people had to wait four to six hours in long queues just to submit an application. They often faced delays and were sent home without progress due to a lack of tokens or proper guidance. The new help desks are already easing that pressure.
Under the new PSERC supply code, 2024, another important change has been introduced. Now, every person applying for a domestic supply (DS) power connection must also submit a test report—no matter how much electricity load they need. Earlier, this test report was only required if the load was more than 20 kW.
A test report confirms that the wiring and electrical setup in the home is safe and meets PSPCL’s standards. The goal is to improve safety and service quality. However, PSPCL officials have said they are in talks with the PSERC to possibly relax this rule for small connections, especially because it may increase the cost and difficulty for some homeowners.
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Speaking on the matter, Er Inderpal Singh, Director (Distribution) of PSPCL, said that the corporation is committed to consumer rights. He also said there will be zero tolerance for corruption. Citizens have been encouraged to report any bribery, delays, or harassment by staff or outsiders pretending to help with applications.
Consumers can now feel confident that they will be treated fairly, and those without online access will still be able to apply without facing obstacles. This reform also opens the door for future improvements, as PSPCL looks to modernize its services while remaining inclusive and accountable.
These changes show a strong effort to put consumers first, improve the application experience, and make sure the power connection process is equal and accessible for all, regardless of whether they prefer online or offline methods.
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